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Manufacturer: Verizon Wireless
Publisher: Verizon Wireless
Brand: LG

Binding: Wireless Phone
Brand: LG
Color: Black
Product Features: External touchscreen navigation and input, opens to reveal full QWERTY keyboard and second screen
Label: Verizon Wireless
Manufacturer: Verizon Wireless
Model: LG-VX10000
Publisher: Verizon Wireless
Product Release Date: 2007-11-16
Studio: Verizon Wireless
Variation Description: Black

External touchscreen navigation and input, opens to reveal full QWERTY keyboard and second screen
Access Verizon's V Cast Music and Video services via fast EV-DO data network; GPS-enabled for turn-by-turn directions
2-megapixel camera with video capture; MicroSD expansion; Bluetooth connectivity with music streaming
Up to 4 hours of talk time, up to 480 hours (20 days) of standby time
Includes: Standard Li-Ion Battery, AC Travel Charger, USB Cable and User's Guide

Combining an interactive touchscreen for easy navigation and a full QWERTY keyboard for fast communication, the groundbreaking LG Voyager offers a powerful mobile communication and entertainment platform. It features dual screens, with the exterior touchscreen offering VibeTouch technology for tactile feedback and a touch protection feature that prevents unwanted key actions. The Voyager gives you access to V CAST Video--Verizon Wireless' multimedia service with news, sports and entertainment video clips, 3D games and more--as well as V CAST Music, which offers access to more than 2.4 million songs that can be purchased and downloaded over-the-air. Other features include a 2-megapixel camera/camcorder, MicroSD memory expansion, Bluetooth connectivity for headsets and stereo music streaming, multi-format digital music player, and optional GPS turn-by-turn navigation services. It operates on Verizon's 850/1900 CDMA frequencies, and offers fast connectivity through Verizon's EV-DO data network.

Featuring an interactive navigation touchscreen on the exterior, the LG Voyager opens to reveal a full QWERY keyboard.

Nicely compact, the LG Voyager measures just 0.71 inches thin and weighs 4.69 ounces.

The interior of the Voyager also includes a second widescreen (non-touch) LCD.

Verizon Service
With support for the EV-DO high-speed data standard, you'll enjoy fast access to the Internet and Verizon's multimedia services (additional charges applicable), with average download speeds ranging from 400 to 700 Kbps and peak rates up to 2 Mbps. (Learn more about where EV-DO coverage is offered.) The V Cast Music service enables you to download songs instantly to your phone, or purchase music through your PC and transfer the files to your phone. If purchased from your phone, you'll receive two copies of the song: a Windows Media Audio Pro Plus format at 64Kbps stereo is sent to your phone, and a Windows Media Audio 9 format at 160Kbps stereo is sent to your account in the V CAST Music online store for downloading to your PC. V Cast Music offers nearly 2 million songs, with more being added all the time.

With the V Cast Video service, you can stream or download video clips to your phone from a variety of news, entertainment, sports, and weather channels, including CNN, ABC News, E!, CBS Sports, The Weather Channel, and VH1.

Verizon's Get It Now wireless download service is also fully compatible with this phone. This pay-per-download service features application downloads, games and productivity tools. You can also personalize your handset with ringtone downloads using the Get It Now service.

With this GPS-enabled phone, you'll be able to access Verizon's VZ Navigator service (additional charges applicable) for voice-prompted turn-by-turn directions, heads-up alerts, local search of nearly 14 million points of interest in the US (such as landmarks, restaurants and ATMs), and detailed color maps. And Verizon's Chaperone service lets you easily locate your loved ones from your Verizon Wireless phone or PC in real time. After defining a zone, such as an area designating a school or summer camp, you'll be sent an alert via text message when the Chaperone handset enters or leaves the zone.

Phone Features
The tall candybar-style LG Voyager flips open to reveal a full QWERTY keyboard, which also includes four-way navigation and send/end keys. It features dual 2.81-inch LCD screens, with both offering a resolution of 240 x 400 pixels and support for 262K colors. The external screen provides touch-sensitive controls--simply tap icons to access functions or move your finger across the screen to scroll through menus or around Web pages. It also includes an onscreen virtual QWERTY keyboard for entering URLS and other data into Web pages.

It's expandable via optional MicroSD memory cards with support for up to 8 GB of storage. The digital audio player is compatible with MP3, WMA, and AAC/AAC+ music files, and the phone includes dual speakers for music playback. Songs are auto organized by artist, genre, and album, and the Voyager includes an airplane mode that turns off the cell phone's receiver for continued playback while on a flight.

This phone also provides Bluetooth version 1.2 wireless connectivity with the A2DP Bluetooth profile, which enables you to stream music to compatible Bluetooth stereo headphones or speakers. It also includes profiles for communication headset, handsfree car kits, dial-up networking, audio/video remote control, phone book access, serial port/object push for vCard, and basic imaging for sending/printing non-protected images to a compatible device.

The 2.0-megapixel camera can capture still images in four resolutions (1600 x 1200, 1280 x 960, 640 x 480, and 320 x 240 pixels) and video in two settings (VGA 320 x 240 and QCIF 176 x 144). Other camera features include a 2.5x zoom, spot metering, white balance settings, a variety of color effects, night mode, self timer, and three shutter sounds (with silent option). Video recording is limited to either 30 seconds for sending via MMS or up to an hour for saving to memory card.

The Voyager provides storage for up to 1000 contact entries, with up to 5 numbers, two email addresses per entry, and Picture ID. Support is built in for text messaging and mobile IM. When used in combination with the phone's built-in still and video camera, MMS opens up a whole new world of messaging fun. The built-in Web browser supports full HTML access and provides touch control on the outer display. Other features include:

• Tools: Calendar, notepad, calculator, alarm clock, stopwatch, world clock, and EZ tip calculator
• Speed Dial (95 entries + 4 pre-programmed for voicemail, #BAL, #MIN, #PMT)
• USB connectivity to your PC for file transfer as well as charging; USB mass storage capability
• One-touch speakerphone
• Speaker-independent voice commands
• 21 included ringtones and compatibility with real-music ringtones
• Voice recording up to 1 hour or 5 minutes during phone call
• Video player compatible with WMV, MP4, 3GP, 3G2 formats
• Hearing Aid Compatibility Rating: M3

Vital Statistics
The LG Voyager weighs 4.69 ounces and measures 4.64 x 2.12 x 0.71 inches. Its 950 mAh lithium-polymer battery is rated at up to 4 hours of talk time, and up to 480 hours of digital standby time. It runs on the CDMA 800/1900 frequencies as well as Verizon's EV-DO data network.

Customer Rating:
Review Summary: Sweet
Review: This phone rocks!!!!!!!! I got it and it has awsome txting. If your looking for good mp3 functions this is the phone for you. It rocks!!!!!

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Customer Rating:
Review Summary: I want to like it, but...
Review: That's really how I sum it up. And it's not that I dislike the phone necessarily...it's just the little things that added up and made me really not like it nearly as much as I feel I should. Some are glaring oversights, others are things that are missing on other phones. Cumulatively, they make up for a less-than-optimal experience with the device.

NOTE: FOR QUICK AND DIRTY POINTS, SKIP TO THE BOTTOM.

First some background - I'm a T-mobile transplant. Got tired of their dwindling customer service quality and propensity to collection calls even when my bill is not yet past due and I've never missed a payment in 4 years. I can't stand Sprint or AT&T, which only left Verizon. I've been a BlackBerry fanatic for as long as I can remember; the Pearl has set standards that very few other phones - even other BlackBerries - have yet to meet or even surpass. Simple things like full navigation of microSD cards, custom ringers, custom desktops, simple interface, seamless email, all of the IM programs which use data and not SMS, etc. Quite frankly it got the job done. The only issue with BlackBerry is the fact that they never want to change the UI; It got dull and boring after so long using the same old thing. The most recent (4.5, I believe) OS did a little sprucing, but it was still the same old same old. I got a data card to start up my relationship with Verizon, and for my second line settled for the Voyager, thinking it should do me nicely.

And it does...to a point.

First, you need to understand that for whatever reason, Verizon has seen fit to basically add "two faces" to this phone. I'll refer to them as "Core" and "Remote". "Core" includes such things as the browser, text message, settings, and the contacts. "Remote" refers to just about anything else. So when you talk about POP email retrieval, that's actually a separate application launched via Remote connection; nothing is stored on your device unless you tell it to. The problem with this is that everything "Remote" is not only slower than the "Core", but there's a different UI wrapper. Huge, ugly banners and whatnot instead of simplicity. The red clashes with just about everything you're doing. The music player interface in particular is simply horrid.

What's worse, you can't multitask on this device. So you can't run music and then jump over to email. You can't reply to texts, jump to email to look at something, then jump back. You can't even look at photos while listening to a playlist. It's simply ridiculous that these restrictions exist in this day and age when, quite frankly, the Pearl does this without incident. In fact, I've never used a device that couldn't. HTC's devices can, the Sidekick can, BlackBerries can, I assume Treos can...so what's the problem here?

Bluetooth does work...to a point. It links up with common devices and as a nice touch, assumes the default password of 0000 for any new discoverable device. Of course that's a security risk, but since you can't change Bluetooth passwords in any case, it's moot. It did connect nicely to the devices that I use, with one caveat...and I'm going to drop the Pearl again by name, because it did this flawlessly.

Most newer devices have the A2DP profile, which allows for support for Bluetooth stereo headsets, inclusive of car and home Bluetooth audio systems. What that means is, if you have music on your device, you can send it via Bluetooth to your device and have it play as though you had an MP3 player, just wireless. This is a cool feature which I only recently discovered. It DOES work through the Voyager...but with some issues. First, because the music player is "Remote" it takes way too many clicks to get to where your music is. You can't just click a "Music" button and have it go to a list of songs. You have to (1) click Unlock. (2) click the screen to bring up the "real" Menu (more on that later). (3) click on "My Music" (assuming it's mapped). (4) turn the device landscape because of course, the device does not support music in portrait mode (an issue...more on that later). (5)attempt to click on an option, oh I dunno...maybe...SONGS??? (more on that later) (6) click on the song you want to play. 6 clicks to play a song is unacceptable. When mapped, the Pearl can start playing a song after two clicks - one on the side button which goes DIRECTLY to a track listing, another click on the song to start playing it. That's it. It should be that simple. Verizon's UI makes it unnecessarily complex and unwieldy...which is the reason people keep carrying iPods when they shouldn't have to.

Speaking of the music through Bluetooth there's another issue. If you try to use this phone with a car audio system, and you cut the car off while the phone is BT connected, the song keeps playing on the device. It's not intuitive enough to distinguish "audio through Bluetooth" vs "audio through handset". Sorry again, but the Pearl stopped playing music or at least paused it when the BT connection was dropped so you didn't look like an idiot playing Britney Spears climbing out of your car. That's not even the real issue though; what really irritates me is the fact that if you then come back to your car and turn it back on, your car audio will re-sync to the Voyager as it should...the Voyager does acknowledge it, as it should...but music WILL NOT CONTINUE TO PLAY FROM THE CAR. You have to manually deactivate Bluetooth and reactivate it, then re-pair. This is absolutely atrocious and counter to the spirit of Bluetooth A2DP. I know why it does it - again, the Verizon UI working in "Remote" mode does not acknowledge any Bluetooth devices automatically. It assumes Bluetooth is NOT connected, which in my opinion is a glaring oversight. I know this must be the case, because "Core" sounds such as key clicks and the like do work automatically with no re-pairing.

I would go into details about the scrolling, but I think it should be obvious: it's broken. Maybe that's harsh but that's how I feel about it. They tried to emulate the iPhone's "flick" methodology, but it falls on its face because every icon is one click activate. That means you're frequently activating stuff you didn't want to just to scroll. There is a scroll bar, but it's so skinny that you can't adequately put your finger on it. I have no idea why they made it that small, honestly. Screen space was not at a premium to begin with. Making it half an inch and transparent like the other stuff would not have hurt anything.

Some minor nitpicks: No real telephone keypad sounds. The normal sounds are so irritating I just muted them. Also, a lot of applications are landscape only, forcing you to open the phone just to use them...having the music player be landscape only is just unacceptable, seeing as you can navigate the whole thing by touch, it would have made better sense to have a portrait option. Music controls on the exterior of the device would have been nice (besides volume), and the proprietary USB connector is a definite turn-off; it means one more cable I have to keep up with. These phone developers need to keep with standards. I've got 10 mini-USB cables lying around and I like phones that keep with standards instead of creating proprietary connectors for the hell of it.

So in summary:

THE GOOD
- Form factor; it's like a Sidekick that doesn't slide or swing.
- Touch screen is quite responsive to light nail taps, even on the phone dialing.
- Screen is quite high resolution, impressive on the eyes.
- "Core" UI is fast and responsive, no real noticeable delays that I could see.
- Quite feature rich; rivals that of some competitor devices.

THE BAD
- Lots of apps are landscape only, forcing you to open the device.
- Pictures show in their standard orientation and cannot be rotated if needed.
- "Remote" UI is slow and unwieldy; horrific looking colors and icons
- Email is not really "delivered" to the device; device has to connect to a remote session (affects speed of experience).
- Too many clicks to do simple tasks.
- Music Player is horrible to use (blame Verizon for that one)
- Scrolling up and down is an absolute nightmare due to a scrollbar that is way too tiny.
- Proprietary data and charging connectors are never a good thing.
- A2DP broken; does not autodetect active vs. inactive Bluetooth profiles to send audio to.

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Customer Rating:
Review Summary: Terrible User Interface
Review: The best feature of the LG Voyager is its keypad. Nothing else about the phone is up to snuff. (And, as far as that goes, even the keypad suffers from the bizarre placement of the Shift, Sym(bol), and Space buttons.)

The phone's shortcomings boil down to a lack of consistency in the user interface. You frequently find yourself at the dead end of a series of menus, with nothing to do but exit the menu and start over again. And are these menu functions out of the ordinary or esoteric, or specialized in some way? No. These are the basic set of functions used most often by any user.

The biggest (or most frequent) aggravation is that the touchscreen goes dark, taking with it the keypad, right in the middle of calls that require keypad input, e.g., in hierarchical answering systems. This is an unacceptable shortcoming in a phone. I also use an Apple iPhone. When I take the iPhone away from my ear, the touchscreen lights up, giving me back my keypad; the keypad is never more than one keypress away. With the Voyager, once the touchscreen goes dark, there's no getting it back; the only thing to do is open up the phone for access to the keypad buttons. The problem with this is that when you open up the phone, it instantly goes into speakerphone mode. It's impossible to resume your call without closing the phone again, only to have to open it back up (and disable speakerphone mode AGAIN) when you reach the next phone menu. How many different menus do you go through in using your phone to check your bank transactions? Do the math....)

The touchscreen is a touchscreen in name only. Many of the functions that you expect in a touchscreen just aren't there. You are often presented with long lists (of contacts, or missed calls, etc.) that scroll off the bottom of the screen -- but there is no way to scroll the screen down to see them. (On the iPhone, you just swipe your finger down the list and it scrolls, just as you would use your mouse to manipulate a scrolling list on your computer.)

The user interface is not thought-out. Often you find yourself initiating a call when you wanted only to view call details or contact info; or, worse, you find that you have erased an entry when you were trying to view it.

There is no consistency in the placement of functions with user controls; you get the strong suspicion that the programmers had to just stick the various functions under whatever buttons they had to work with. For example: Choose a contact from a list of contacts; you have 3 on-screen functions: Erase, Edit, and "Options"; The "Edit" option is the one in the middle, the default function activated by pressing the big OK button. One would expect the default function here would be to call that contact. No; to call this contact, you must press the "Send" button, tucked away on a corner of the keypad. But, never mind -- you've already pressed the big OK button, throwing you irrevocably into the editing screen. Your only on-screen functions now are "Save" and "Options"; there is no way to just back out and go back to what you were doing. The "Options" function lets you do things like set speed dial, default, wait, 2-second pause, or copy the highlighted field; and your only on-screen function at this point is "OK." There is no way to back out of this menu to the previous one, so if none of these menu functions is what you're looking for, sorry -- you have to press the End button and start all over again from the first menu.

When your phone rings, you have to press the padlock icon on the screen to UNlock it (whereupon the whole screen incongruously lights up with a larger image of the little padlock icon); then press a green touchscreen button to Answer the call; but then you have to press ANOTHER little padlock icon to unlock the screen a second time before you can start talking. And any of these touchscreen functions may require repeated presses (the phone often seems to be too busy thinking about other things to pay any attention to the user). This is very aggravating, and you'll go through it EVERY time you answer your phone.

Another often-used function that OUGHT to be simple and convenient but isn't: text messaging. Say you want to send a text message. You open the phone; you press one of the 2 "screen" buttons above the top row of the keypad. (Here's another incongruity: There's a maximum of 3 main functions that appear at the bottom of most screens, the closest thing this device has to a consistency in the user expeience; the leftmost function corresponds to the leftmost of the 2 screen buttons; the right one, likewise, corresponds to the rightmost; but the middle on-screen function, the default one, corresponds to the big OK button, off at the right side of the keypad; in other words, the position of these functions on the screen bears no correspondence to the positions of the buttons that control them.) To initiate a text message, you press the left button above the keypad. This takes you to a "Messaging" menu, with items like "New Message", Inbox, Sent, Drafts, etc. You must navigate this list using arrow keys surrounding the OK button. You press the OK button to choose a menu item, in this case, "New Message". A new menu pops up, in which you must choose 1. TXT Msg; 2. Picture Msg; or 3. Video Msg. Press the OK button again to send a TXT Msg. Another menu pops open, which is in reality a search screen for your contacts. Type the first letter of a contact name into the field. Below the field, a name pops up that might correspond with your letter choice. You must use the arrow buttons again to select the contact you want, then press OK again. The phone takes you back to the address screen to let you add more addresses (presumably so that you can send the message to more than one contact at a time). Press the OK button again, and FINALLY, you can start entering your text. The leftmost of the two screen buttons has now become labeled, on-screen, as "Symbols." Pressing this button presents you with a screenful of punctuation and other non-alphanumeric characters. Your navigation buttons do not include a way to back out of this screen without inserting one of these symbols. (There is a way out, though it is counter-intuitive: press the "CLR" button, way at the righthand bottom of the keypad.) While typing your message, you can use the Shift button for uppercase, or the "Sym" button to type the punctuation symbols superscripted on the keys. Finally, then, you can press the Send button to send your message. This rather involved, multi-step process is probably the most straightforward operation you can perform with this phone, slightly more straightforward than answering an incoming call.

This phone is an aggravation to use, the more so because of the functions it seems to promise but fails to deliver.

Pictures? Videos? Sure, you can take 'em. But I will not even go into the acrobatics you have to go through in order to get them (one at a time) out of your phone onto your computer.

The sound quality? No saving grace, there; it's scratchy and distorted.

This phone is capable of many things; but it will not make it easy to perform any of them; and despite what you may read by some of the so-called "reviewers" (who are paid to give good reviews), this device has none of the sophistication or user satisfaction of the Apple iPhone, a TRUE touchscreen device, with a user interface designed to be USEFUL instead of a hindrance.

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Customer Rating:
Review Summary: ugh
Review: Yes, my title is "ugh" because tomorrow morning I am taking back my THIRD Voyager in less than one month. First I'll tell you the positive aspects of the phone, which is why my rating is 3 stars. Love the touch screen and the option of opening the phone to use the QWERTY keyboard. I also think the camera takes beautiful and sharp photos. Unfortunately the negatives outweigh the positives and have been the same with all three new phones. Nearly every person I talk to tells me that they hear an echo when they talk back to me. Even the people in Verizon's customer service department tell me they hear the echo. Love the phone, but am completely unwilling to have my contacts dealing with this annoying issue for 24 months. The only other complaint I have with the phone is that Mobile Email does not work well with cox.net. I would say it worked about 30% of the time. I ended up skirting the issue by creating a hotmail account that all of my cox email was forwarded to. When cox didn't work, I went to the hotmail account to retrieve my mail. It is a pain, but it does work that way. My frustration came with the salesperson's assertation that it would work fine with my e-mail provider. uhhh, no. Of course they also told me that no one experiences an echo with the phone. okayyyyy, then, whatever you say! So there you have it. If you don't mind an echo, cho, cho, cho...go for it.

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Customer Rating:
Review Summary: Great phone!
Review: I bought this phone when I broke my original Envy phone. I wanted this one bc it had all the characteristics I loved about the Envy plus the touch screen. I haven't been disappointed yet,I loved the old phone & I love this one too. It gives you everything you could ask for and more. This phone also has a better camera to it than the old Envy too. Great buy!

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